The banks are pushing customers to do their banking online, but NAB’s mistreatment of Paul Thomas shows this gives the banks enormous power over consumers which they are all too willing to abuse.
Fight hard for the win-win solution: a government post office bank that guarantees service and cash access, and forces the private banking cartel to compete.
Demand the Treasurer intervene with bank CEOs and insist they earn their taxpayer guarantees and subsidies by maintaining branch services in communities.
The Big Four banks claim customers are “choosing” to bank online, but they are trying to force Australians into digital vulnerability to boost their own profits and control.